Delivery & returns

Packages are generally dispatched within maximum 2 weeks after receipt of payment. Campingboxes are shipped on pallets (finished product, ready to use). They are delivered by GEODIS Road Network in accordance with the CPT INCOTERMS 2010. They are shipped from Poland and delivery times vary depending on your location.

You will always receive a link to track the delivery of your order.

If you have specific delivery guidelines, prefer delivery by a particular company or you want to order outside the European Union, please describe what you need and send us a message before ordering. Additional cost might be applied. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The shipments are large and we make every effort to ensure that they are well protected during transport.

Consumers (who have entered into a distance or off-premises contract) making a purchase not for business purposes are entitled to a return within 14 days.

Due to the size of the shipment, the return can only be made on a pallet. In the event of withdrawal from the contract after the goods have been delivered to the customer, the customer is responsible for properly securing the goods for transport and covering the costs of return transport.

When receiving the shipment, check the condition of the parcel in the presence of the courier. If any damage is noted, a damage report should be written down with the forwarding employee, describing the damage in detail and documenting the damage as best as possible (e.g. by taking photos). These are the necessary steps to be able to pursue claims with the carrier.